{"id":36931,"date":"2021-06-21T13:28:15","date_gmt":"2021-06-21T13:28:15","guid":{"rendered":"https:\/\/nailknowledge.org\/?p=36931"},"modified":"2026-06-19T15:44:19","modified_gmt":"2026-06-19T15:44:19","slug":"no-shows-are-you-coping","status":"publish","type":"post","link":"https:\/\/nailknowledge.org\/es\/blog\/no-shows-are-you-coping","title":{"rendered":"No se presenta: \u00bfLo est\u00e1 afrontando?"},"content":{"rendered":"\n<p>We seem to have entered a far more aggressive \u2018cancel culture\u2019! Restaurants and pubs are reporting a horrific number of \u2018no shows\u2019 where it can cost them around \u00a360 in the food prep and staff availability. It seems some are booking several tables and then decide what they \u2018fancy\u2019 at the time! Do they not realise that it costs the owners real money? Obviously not (or maybe they just don\u2019t care)<\/p>\n\n\n\n<p>Salons are reporting the same sort of level. For an industry that is \u2018on its knees\u2019 this situation is not survivable nor acceptable!<\/p>\n\n\n\n<p>So, what can you do?<\/p>\n\n\n\n<p>Everywhere I read there seems to be some difference of opinion on what is refundable and what isn\u2019t i.e deposit vs booking fee. This is the best place to refer to: <a href=\"https:\/\/www.gov.uk\/government\/publications\/cancelling-goods-or-services-guide-for-consumers\/cancelling-goods-or-services\">https:\/\/www.gov.uk\/government\/publications\/cancelling-goods-or-services-guide-for-consumers\/cancelling-goods-or-services<\/a><\/p>\n\n\n\n<p>To explain: every salon, mobile, home salon really should have an agreement in place. It seems to be easier if using a booking app. But not necessarily. It just needs clear guidelines so every client understands what they are signing up for.<\/p>\n\n\n\n<div class=\"wp-block-group has-background nk-grp-1\" style=\"background-color:#f1e6e3;margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;border-radius:10px 10px 10px 10px;overflow:hidden\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-a0fd2145 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large desktop-only\" style=\"margin-top:0;margin-bottom:0\"><img loading=\"eager\" fetchpriority=\"high\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-1024x576.webp\" alt=\"\" class=\"wp-image-171129\" srcset=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-1024x576.webp 1024w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-300x169.webp 300w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-768x432.webp 768w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-1536x864.webp 1536w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-18x10.webp 18w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-651x366.webp 651w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web-600x338.webp 600w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-web.webp 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large mobile-only\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-1024x1024.webp\" alt=\"\" class=\"wp-image-171130\" srcset=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-1024x1024.webp 1024w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-300x300.webp 300w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-150x150.webp 150w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-768x768.webp 768w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-12x12.webp 12w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-75x75.webp 75w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-651x651.webp 651w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-100x100.webp 100w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry-600x600.webp 600w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/06\/newsletter-industry.webp 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<iframe\n  data-src=\"https:\/\/api.leadconnectorhq.com\/widget\/form\/QlwX91ooJB32ioTrFomD?tag_category=business_industry\"\n  id=\"inline-QlwX91ooJB32ioTrFomD\"\n  style=\"width:100%;height:226px;border:none;border-radius:8px\"\n  title=\"Form 7\">\n<\/iframe>\n<script>\n(function () {\n  var P = \"[iFrameSizer]\", f = document.getElementById(\"inline-QlwX91ooJB32ioTrFomD\"), sized, loaded;\n  if (!f) return;\n\n  function ping() {\n    if (f.contentWindow)\n      f.contentWindow.postMessage(P + [f.id,8,false,false,32,true,true,null,\"offset\",null,null,0].join(\":\"), \"*\");\n  }\n  function load() {\n    if (loaded) return; loaded = true;\n    f.src = f.dataset.src;                       \/\/ fetch happens here, not before\n    f.addEventListener(\"load\", ping);\n    var n = 0, t = setInterval(function () { ping(); if (sized || ++n > 20) clearInterval(t); }, 250);\n  }\n\n  window.addEventListener(\"message\", function (e) {\n    if (typeof e.data !== \"string\" || e.data.indexOf(P) !== 0) return;\n    var p = e.data.slice(P.length).split(\":\");\n    if (p[0] !== f.id) return;\n    var h = parseFloat(p[1]);\n    if (h >= 0) { f.style.height = (h + 5) + \"px\"; sized = true; }\n  });\n\n  \/\/ Defer the third-party request until after load + idle, then only near the viewport\n  function arm() {\n    \"IntersectionObserver\" in window\n      ? new IntersectionObserver(function (en, o) {\n          if (en[0].isIntersecting) { load(); o.disconnect(); }\n        }, { rootMargin: \"300px\" }).observe(f)\n      : load();\n  }\n  var idle = window.requestIdleCallback || function (cb) { setTimeout(cb, 200); };\n  document.readyState === \"complete\" ? idle(arm) : window.addEventListener(\"load\", function () { idle(arm); });\n})();\n<\/script>\n<\/div><\/div>\n<style>@media(max-width:768px){.nk-grp-1{border-radius:0!important}}<\/style>\n\n\n\n\n<p>By asking your clients to pay a \u2018booking fee\u2019 with clear cancellation policies you are safeguarding your working day.<\/p>\n\n\n\n<p>To summarise:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>the agreement must be fair<\/li><li>it must be clear<\/li><li>you cannot charge more than is a reasonable financial loss for a \u2018no show\u2019 e.g charging 50% of the cost is probably not reasonable. But maybe 25% is especially if you can use social media to fill the gap.<\/li><li>it needs to be redeemable against the final fee e.g reduce the final fee by the deposit as it has already been paid<\/li><li>make it clear what time period you are expecting e.g 24 or 48 hours cancellation or even less than that if the client has developed symptoms of C19.<\/li><li>use your discretion! If a client develops symptoms on the day of the appointment you cannot question that! Maybe suggest that the \u2018booking fee\u2019 can be used for a new appointment at a later date. Make that clear.<\/li><\/ul>\n\n\n\n<p>This industry really does need to approach their businesses in a more professional way. The more professional you are, the more your clients will respect you. If you treat it as a hobby for \u2018mates\u2019 that is exactly how you will be treated.<\/p>\n\n\n\n<p>Clients are far more likely to attend an appointment if they have paid something!! Do not let this \u2018cancel culture\u2019 ruin your business. just approach it in a business and commercial way and you will win in the end.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We seem to have entered a far more aggressive \u2018cancel culture\u2019! Restaurants and pubs are reporting a horrific number of \u2018no shows\u2019 where it can cost them around \u00a360 in the food prep and staff availability. It seems some are booking several tables and then decide what they \u2018fancy\u2019 at the time! Do they not [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":36932,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[101],"tags":[],"class_list":{"0":"post-36931","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>No Shows: Are you Coping? - NailKnowledge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nailknowledge.org\/es\/blog\/no-shows-are-you-coping\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"No Shows: Are you Coping? - NailKnowledge\" \/>\n<meta property=\"og:description\" content=\"We seem to have entered a far more aggressive \u2018cancel culture\u2019! Restaurants and pubs are reporting a horrific number of \u2018no shows\u2019 where it can cost them around \u00a360 in the food prep and staff availability. It seems some are booking several tables and then decide what they \u2018fancy\u2019 at the time! Do they not [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nailknowledge.org\/es\/blog\/no-shows-are-you-coping\" \/>\n<meta property=\"og:site_name\" content=\"NailKnowledge\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-21T13:28:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-19T15:44:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2021\/06\/salon-no-shows.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marian Newman, BEM\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marian Newman, BEM\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/blog\\\/no-shows-are-you-coping#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/blog\\\/no-shows-are-you-coping\"},\"author\":{\"name\":\"Marian Newman, BEM\",\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/#\\\/schema\\\/person\\\/72f897394d28b628c492c71c549c0def\"},\"headline\":\"No Shows: Are you Coping?\",\"datePublished\":\"2021-06-21T13:28:15+00:00\",\"dateModified\":\"2026-06-19T15:44:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/blog\\\/no-shows-are-you-coping\"},\"wordCount\":426,\"publisher\":{\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/blog\\\/no-shows-are-you-coping#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/nailknowledge.org\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/salon-no-shows.jpg\",\"articleSection\":[\"Business &amp; Industry\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nailknowledge.org\\\/blog\\\/no-shows-are-you-coping\",\"url\":\"https:\\\/\\\/nailknowledge.org\\\/blog\\\/no-shows-are-you-coping\",\"name\":\"No Shows: Are you Coping? 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