We seem to have entered a far more aggressive \u2018cancel culture\u2019! Restaurants and pubs are reporting a horrific number of \u2018no shows\u2019 where it can cost them around \u00a360 in the food prep and staff availability. It seems some are booking several tables and then decide what they \u2018fancy\u2019 at the time! Do they not realise that it costs the owners real money? Obviously not (or maybe they just don\u2019t care)<\/p>\n\n\n\n
Salons are reporting the same sort of level. For an industry that is \u2018on its knees\u2019 this situation is not survivable nor acceptable!<\/p>\n\n\n\n
So, what can you do?<\/p>\n\n\n\n
Everywhere I read there seems to be some difference of opinion on what is refundable and what isn\u2019t i.e deposit vs booking fee. This is the best place to refer to: https:\/\/www.gov.uk\/government\/publications\/cancelling-goods-or-services-guide-for-consumers\/cancelling-goods-or-services<\/a><\/p>\n\n\n\n To explain: every salon, mobile, home salon really should have an agreement in place. It seems to be easier if using a booking app. But not necessarily. It just needs clear guidelines so every client understands what they are signing up for.<\/p>\n\n\n\n\n\t\n\n\t\n\n![\"\"](\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/07\/new-nailknowledge-newsletter.webp\")
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