{"id":43121,"date":"2021-12-17T10:00:00","date_gmt":"2021-12-17T10:00:00","guid":{"rendered":"https:\/\/nailknowledge.org\/?p=43121"},"modified":"2025-07-29T14:43:46","modified_gmt":"2025-07-29T14:43:46","slug":"salon-de-manicura-gastos-de-reserva-depositos-y-devoluciones","status":"publish","type":"post","link":"https:\/\/nailknowledge.org\/es\/blog\/nail-salon-booking-fees-deposits-and-refunds","title":{"rendered":"Gastos de reserva, dep\u00f3sitos y reembolsos"},"content":{"rendered":"

Escribo esto bas\u00e1ndome en la normativa y legislaci\u00f3n del Reino Unido, pero supongo que la mayor\u00eda de los pa\u00edses tienen algo similar.<\/p>\n\n\n\n

En el \u2018nuevo mundo\u2019 actual de cierres patronales, COVID positivos, cuarentenas y aislamientos, el sector de los \u2018servicios personales\u2019 lo est\u00e1 pasando muy mal. Falta de clientes tal vez, cancelaciones de \u00faltima hora, personal que tiene que estar en cuarentena, \u00a1y as\u00ed sucesivamente!<\/p>\n\n\n\n

Ahora m\u00e1s que nunca, todo profesional de las u\u00f1as DEBE tener una pol\u00edtica clara para todas estas cuestiones. <\/p>\n\n\n\n

No hay nada que puedas hacer si alguien da positivo y debe cancelar en el \u00faltimo minuto. NO PUEDES pedir pruebas a menos que esto quede claro en tus pol\u00edticas de reserva. <\/p>\n\n\n\n

Cada pa\u00eds tiene una gran variedad de medidas, y este Blog es general. <\/p>\n\n\n\n

La evaluaci\u00f3n de riesgos lo es todo. En los servicios de manicura, estamos cara a cara, en estrecho contacto, durante mucho m\u00e1s tiempo que los 15 minutos prescritos. Si tu evaluaci\u00f3n de riesgos es s\u00f3lida y pr\u00e1ctica, puedes imponer lo que sea adecuado para tu empresa. (Muchos expertos pueden ayudarle en este sentido, ya que cada situaci\u00f3n es individual).<\/p>\n\n\n\n

Pero volvamos al t\u00edtulo del blog. <\/p>\n\n\n\n

\u2013Gastos de reserva<\/strong>. En general, no son reembolsables, independientemente de la situaci\u00f3n. Sin embargo, deben ser razonables y tener en cuenta la situaci\u00f3n del cliente. Esto puede deberse a una buena relaci\u00f3n con el cliente o a sus condiciones de reserva.<\/p>\n\n\n\n

\u2013Dep\u00f3sitos<\/strong>. Estos son, por ley, reembolsables. Fin. Puede haber un argumento si se a\u00f1ade \u2018no reembolsable\u2019 en sus t\u00e9rminos y condiciones de reserva, pero ganar es poco probable.<\/p>\n\n\n\n

\u2013Reembolsos<\/strong>. \u00a1\u00a1\u00a1\u00a1Esta es otra \u201ccaja de Pandora\u201d!!!! Hay innumerables mensajes en las redes sociales pidiendo ayuda a los clientes que solicitan reembolsos. <\/p>\n\n\n\n

Tengo que decir que la MEJOR educaci\u00f3n te dejar\u00e1 con la confianza suficiente para saber cu\u00e1ndo un reembolso por tu trabajo es v\u00e1lido y cu\u00e1ndo no lo es. Desgraciadamente, la educaci\u00f3n global, por lo general, es deficiente a la hora de crear profesionales de las u\u00f1as seguras de s\u00ed mismas. Es una situaci\u00f3n muy triste de la que se aprovechan los clientes menos \u00e9ticos y justos. <\/p>\n\n\n\n

Tras consultar un sitio web muy \u00fatil del Gobierno del Reino Unido, esto me llam\u00f3 la atenci\u00f3n:<\/p>\n\n\n\n

Si el cliente le dijo que el servicio era suficientemente bueno cuando se hizo, no tiene derecho legal a que se lo vuelvan a hacer o a obtener un descuento.<\/em><\/p>\n\n\n\n

Esto es para los que te dejan perfectamente contento pero luego te llaman para decirte que no les gusta lo que has hecho.
NO tiene obligaci\u00f3n legal de devolver el dinero. <\/p>\n\n\n\n

Aqu\u00ed est\u00e1 el sitio web (para el Reino Unido): https:\/\/www.citizensadvice.org.uk\/consumer\/somethings-gone-wrong-with-a-purchase\/complain-about-a-service\/<\/a><\/p>\n\n\n\n

Resumiendo:
1. NO devuelva el dinero.
2. Ofr\u00e9zcase a quitarle las u\u00f1as. Yo sugerir\u00eda un peque\u00f1o cargo, pero las relaciones con los clientes pueden sugerir que no.
3. Aseg\u00farate de que el cliente est\u00e1 satisfecho con todos los aspectos antes de que te deje. Si han pagado, eso indica que est\u00e1n contentos. Ah\u00ed tienes tus responsabilidades legales cumplidas. <\/p>\n\n\n\n

La educaci\u00f3n aporta confianza Diriges un negocio. Crea tus propios t\u00e9rminos y condiciones, explicando cu\u00e1ndo \u2018corregir\u00e1s\u2019 y cu\u00e1ndo no. He aqu\u00ed algunos ejemplos:
-Si hay p\u00e9rdida de recubrimiento de la u\u00f1a sin da\u00f1os en la placa ungueal, a los pocos d\u00edas del servicio, entonces sustit\u00fayala. Lo m\u00e1s probable es que le toque a usted. 
-Chipping: depende de tu confianza y del estilo de vida del cliente. 
-Mejoras largas en lechos ungueales cortos: \u00a1ummmm! Dif\u00edcil. Usted debe aconsejar la longitud correcta en la consulta. Si deciden ignorarlo, es culpa suya. (Personalmente, no mejorar\u00eda las u\u00f1as hasta una longitud inviable).<\/p>\n\n\n\n

No se pueden enumerar las distintas situaciones. PERO.... \u00a1La educaci\u00f3n aporta confianza!<\/p>","protected":false},"excerpt":{"rendered":"

I am writing this based on UK regulations and legislation, but I expect most countries have something similar. In today\u2019s \u2018new world\u2019 of lockdowns, COVID positive, quarantines, and isolations, the \u2018personal service\u2019 industry is having a very hard time! Lack of clients maybe, last-minute cancellations, staff having to quarantine, and on and on! Now more […]<\/p>\n","protected":false},"author":26,"featured_media":43126,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"booking fees","_yoast_wpseo_metadesc":"Booking fees, deposits, and refunds related to beauty businesses, especially nail salons and nail professionals. 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