{"id":163975,"date":"2026-03-11T13:03:41","date_gmt":"2026-03-11T13:03:41","guid":{"rendered":"https:\/\/nailknowledge.org\/?page_id=163975"},"modified":"2026-03-11T15:08:56","modified_gmt":"2026-03-11T15:08:56","slug":"suporte-ao-sistema","status":"publish","type":"page","link":"https:\/\/nailknowledge.org\/pt\/system-support","title":{"rendered":"Suporte ao sistema"},"content":{"rendered":"<section style=\"background-color:#dfbec1;padding-top:30px;padding-bottom:0px;--hero-pb:0px;box-shadow:0 4px 20px rgba(0,0,0,0.40);z-index:10;\" class=\"nk-hero nk-hero-9b065b77 alignfull wp-block-nk-hero\">\r\n\t<div class=\"nk-hero__inner\">\r\n\t\t\t\t<div class=\"nk-hero__content\">\r\n\t\t\t<img loading=\"eager\" fetchpriority=\"high\" width=\"1024\" height=\"306\" src=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-1024x306.webp\" class=\"nk-hero__title-image\" alt=\"\" style=\"max-width:min(360px,100%);display:block;margin-left:auto;margin-right:auto;\" srcset=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-1024x306.webp 1024w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-300x90.webp 300w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-768x230.webp 768w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-1536x459.webp 1536w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-18x5.webp 18w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-651x195.webp 651w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-600x179.webp 600w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-50x15.webp 50w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-200x60.webp 200w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-100x30.webp 100w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help.webp 2011w\" sizes=\"auto, (max-width: 683px) calc(100vw - 100px), 651px\" decoding=\"async\" \/>\t\t\t\t\t\t\t\t\t\t<div class=\"nk-hero__text\">\n\n<p><\/p>\n\n<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"nk-hero__image\" style=\"align-self:flex-end;flex:none;width:35%;\">\r\n\t\t\t\t<img width=\"880\" height=\"1024\" src=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-880x1024.webp\" class=\"nk-hero__img\" alt=\"\" srcset=\"https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-880x1024.webp 880w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-258x300.webp 258w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-768x894.webp 768w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-1320x1536.webp 1320w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-10x12.webp 10w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-651x758.webp 651w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-600x698.webp 600w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-43x50.webp 43w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-172x200.webp 172w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands-86x100.webp 86w, https:\/\/nailknowledge.org\/wp-content\/uploads\/2026\/03\/how-can-we-help-hands.webp 1403w\" sizes=\"auto, (max-width: 683px) calc(100vw - 100px), 651px\" loading=\"lazy\" decoding=\"async\" \/>\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/section>\r\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Problemas de reprodu\u00e7\u00e3o de li\u00e7\u00f5es<\/h2>\n\n\n\n<p>If you\u2019re encountering audio or lesson issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. Our support team will also follow this guide when responding to inquiries regarding lesson playback.&nbsp;<\/p>\n\n\n\n<p>Observe que \u00e9 necess\u00e1ria uma conex\u00e3o de banda larga com velocidade m\u00ednima de 5Mbit ou 800kbps para assistir a um curso do Nail Knowledge em seu dispositivo. Os demais requisitos de sistema est\u00e3o listados abaixo<a rel=\"noreferrer noopener\" href=\"https:\/\/ufbsupport.udemy.com\/hc\/articles\/115005533888-System-Requirements\" target=\"_blank\">&nbsp;<\/a><a href=\"https:\/\/nailknowledge.org\/pt\/nail-professional-knowledge-base\/requisitos-do-sistema\/\" target=\"_blank\" rel=\"noreferrer noopener\">aqui<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/ufbsupport.udemy.com\/hc\/articles\/115005533888-System-Requirements\" target=\"_blank\">.<\/a>&nbsp;<\/p>\n\n\n\n<p><strong>Solu\u00e7\u00e3o de problemas com o ambiente de jogo de seu curso<\/strong><\/p>\n\n\n\n<p>Tente o seguinte:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tente assistir \u00e0 aula em um&nbsp;<a href=\"https:\/\/support.google.com\/chrome\/answer\/95464?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\">janela an\u00f4nima<\/a>.\n<ul class=\"wp-block-list\">\n<li>Se a li\u00e7\u00e3o for reproduzida sem problemas, tente verificar a extens\u00e3o, o plug-in ou o programa de firewall do dispositivo para ver se ele precisa ser reconfigurado ou desativado.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you\u2019re encountering the issue while watching the lesson on your college or academies network, try watching the lesson on a non-company \/ non-academy network instead. If you\u2019re able to watch the lesson without any issue, please report the issue to their IT team.<\/li>\n\n\n\n<li>Try a different browser. If you\u2019re not already using&nbsp;<a href=\"https:\/\/www.google.com\/chrome\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Chrome<\/a>, we recommend using it, as we\u2019ve found it works best to watch NailKnowledge courses.&nbsp;<\/li>\n\n\n\n<li>Limpe seu&nbsp;<a href=\"https:\/\/www.wikihow.com\/Clear-Your-Browser's-Cache\" target=\"_blank\" rel=\"noreferrer noopener\">browser\u2019s cookies and cache&nbsp;<\/a>e reinicie-o antes de tentar novamente.\n<ul class=\"wp-block-list\">\n<li>If you have a lot of browser tabs open, close most of them except the one you\u2019re using to watch the course.<\/li>\n\n\n\n<li>Verifique seu&nbsp;<a href=\"https:\/\/www.whatsmybrowser.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">vers\u00e3o do navegador<\/a>&nbsp;e&nbsp;<a href=\"https:\/\/www.whatsmybrowser.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">atualiz\u00e1-lo, se necess\u00e1rio<\/a>.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u00c9 necess\u00e1ria uma velocidade m\u00ednima de internet de 5Mbit ou 800kbps para assistir a um curso do NailKnowledge em seu dispositivo.&nbsp;<a href=\"https:\/\/www.speedtest.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">Teste sua conex\u00e3o com a Internet<\/a>&nbsp;velocidade para garantir que seu ambiente atenda a isso e que seu sistema atenda a&nbsp;<a href=\"https:\/\/nailknowledge.org\/pt\/nail-professional-knowledge-base\/requisitos-do-sistema\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nossos requisitos<\/a>.  Se a velocidade de sua internet for baixa, tente assistir ao curso fora do hor\u00e1rio de pico, quando sua conex\u00e3o de internet for mais forte.<\/li>\n\n\n\n<li>If you can\u2019t hear any audio, double-check to see that the lesson player volume is turned up and that the lesson is not muted. Check the sound settings on your device.<\/li>\n\n\n\n<li>Reinicie o computador e os dispositivos de rede (modems\/switches\/roteadores).<\/li>\n<\/ol>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">System Requirements<\/h2>\n\n\n\n<p>Voc\u00ea pode acessar os cursos do NailKnowledge em v\u00e1rios dispositivos e plataformas, em desktops\/laptops PC e Mac, bem como em dispositivos m\u00f3veis Android e iOS. Nossos requisitos de sistema para esses dispositivos est\u00e3o listados abaixo.<\/p>\n\n\n\n<p><strong>Requisitos m\u00ednimos do sistema<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O mais recente&nbsp;<a href=\"https:\/\/www.google.com\/intl\/en-US\/chrome\/browser\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cromado<\/a>,&nbsp;<a href=\"http:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" target=\"_blank\" rel=\"noreferrer noopener\">Firefox<\/a>,&nbsp;<a href=\"http:\/\/www.apple.com\/safari\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saf\u00e1ri<\/a>,&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/windows\/microsoft-edge\" target=\"_blank\" rel=\"noreferrer noopener\">Borda<\/a>,&nbsp;<a href=\"https:\/\/www.opera.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00d3pera<\/a>&nbsp;ou&nbsp;<a href=\"http:\/\/windows.microsoft.com\/en-us\/internet-explorer\/ie-11-worldwide-languages\" target=\"_blank\" rel=\"noreferrer noopener\">IE11<\/a>&nbsp;para desktop\/laptop<\/li>\n\n\n\n<li>Uma conex\u00e3o de banda larga com velocidade m\u00ednima de 5Mbit ou 800kbps<\/li>\n\n\n\n<li>Observe que o Flash Player n\u00e3o \u00e9 necess\u00e1rio&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Requisitos espec\u00edficos do PC<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plataforma: Windows 7 ou superior com as atualiza\u00e7\u00f5es mais recentes instaladas<\/li>\n\n\n\n<li>RAM: 4 GB ou mais<\/li>\n\n\n\n<li>V\u00eddeo: Capacidade de sa\u00edda de gr\u00e1ficos<\/li>\n\n\n\n<li>Som: Capacidade de sa\u00edda de som<\/li>\n<\/ul>\n\n\n\n<p><strong>Requisitos espec\u00edficos do Mac<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plataforma: Mac OS X 10.12 ou superior com as atualiza\u00e7\u00f5es mais recentes instaladas<\/li>\n\n\n\n<li>RAM: 4 GB ou mais<\/li>\n\n\n\n<li>V\u00eddeo: Capacidade de sa\u00edda de gr\u00e1ficos<\/li>\n\n\n\n<li>Som: Capacidade de sa\u00edda de som<\/li>\n<\/ul>\n\n\n\n<p><strong>Requisitos m\u00f3veis<\/strong><\/p>\n\n\n\n<p>iOS 12.0 e superior<br>Android 6.0 e superior<\/p>\n\n\n\n<p>Navegadores m\u00f3veis: Safari ou Chrome no iOS e Chrome no Android.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Qual navegador estou usando?<\/strong><\/p>\n\n\n\n<p>Para saber mais sobre seu sistema espec\u00edfico,&nbsp;<a href=\"http:\/\/www.thismachine.info\/\" target=\"_blank\" rel=\"noreferrer noopener\">este site<\/a>&nbsp;informar\u00e1 qual navegador e sistema operacional voc\u00ea est\u00e1 usando no momento.&nbsp;<\/p>\n\n\n\n<p>Para assistir aos cursos, recomendamos o uso do Google Chrome. Voc\u00ea pode baixar o Chrome gratuitamente&nbsp;<a href=\"https:\/\/www.google.com\/intl\/en-US\/chrome\/browser\/desktop\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">aqui<\/a>.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Lesson Playback Issues If you\u2019re encountering audio or lesson issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. Our support team will also follow this guide when responding to inquiries regarding lesson playback.&nbsp; Please note that a broadband connection with a minimum speed of 5Mbit [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_metadesc":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-163975","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>System Support - NailKnowledge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nailknowledge.org\/pt\/suporte-ao-sistema\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"System Support - NailKnowledge\" \/>\n<meta property=\"og:description\" content=\"Lesson Playback Issues If you\u2019re encountering audio or lesson issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. 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