{"id":43121,"date":"2021-12-17T10:00:00","date_gmt":"2021-12-17T10:00:00","guid":{"rendered":"https:\/\/nailknowledge.org\/?p=43121"},"modified":"2025-07-29T14:43:46","modified_gmt":"2025-07-29T14:43:46","slug":"taxas-de-reserva-de-salao-de-beleza-depositos-e-reembolsos","status":"publish","type":"post","link":"https:\/\/nailknowledge.org\/pt\/blog\/nail-salon-booking-fees-deposits-and-refunds","title":{"rendered":"Taxas de reserva, dep\u00f3sitos e reembolsos"},"content":{"rendered":"

I am writing this based on UK regulations and legislation, but I expect most countries have something similar.<\/p>\n\n\n\n

In today\u2019s \u2018new world\u2019 of lockdowns, COVID positive, quarantines, and isolations, the \u2018personal service\u2019 industry is having a very hard time! Lack of clients maybe, last-minute cancellations, staff having to quarantine, and on and on!<\/p>\n\n\n\n

Agora, mais do que nunca, todo profissional de unhas DEVE ter uma pol\u00edtica clara para todas essas quest\u00f5es. <\/p>\n\n\n\n

N\u00e3o h\u00e1 nada que voc\u00ea possa fazer se algu\u00e9m testar positivo e precisar cancelar de \u00faltima hora. Voc\u00ea N\u00c3O PODE pedir comprova\u00e7\u00e3o, a menos que isso esteja claro em suas pol\u00edticas de reserva. <\/p>\n\n\n\n

Cada pa\u00eds tem uma grande variedade de medidas, e este Blog \u00e9 geral. <\/p>\n\n\n\n

Sua avalia\u00e7\u00e3o de risco \u00e9 tudo! Nos servi\u00e7os de unhas, estamos cara a cara, em contato pr\u00f3ximo, por muito mais tempo do que os 15 minutos prescritos. Se a sua Avalia\u00e7\u00e3o de Risco for robusta e pr\u00e1tica, voc\u00ea poder\u00e1 impor o que for mais adequado para a sua empresa. (Muitos especialistas podem ajudar com isso, pois cada situa\u00e7\u00e3o \u00e9 individual).<\/p>\n\n\n\n

Mas vamos voltar ao t\u00edtulo do blog. <\/p>\n\n\n\n

-Taxas de reserva<\/strong>. Em geral, eles n\u00e3o s\u00e3o reembols\u00e1veis, independentemente da situa\u00e7\u00e3o. No entanto, eles devem ser de um n\u00edvel razo\u00e1vel e realmente devem levar em conta a situa\u00e7\u00e3o de seu cliente. Isso pode estar relacionado ao bom relacionamento com o cliente ou aos termos e condi\u00e7\u00f5es de sua reserva.<\/p>\n\n\n\n

-Dep\u00f3sitos<\/strong>. These are, in law, refundable. End of. There may be an argument if you add \u2018non-refundable\u2019 in your booking terms & conditions but winning is unlikely.<\/p>\n\n\n\n

-Reembolsos<\/strong>. This is a whole other \u201ccan of worms\u201d!!!! There are countless posts on social media asking for help with clients asking for refunds! <\/p>\n\n\n\n

I have to say that the BEST education will leave you with sufficient confidence to know when a refund for your work is valid and when it isn\u2019t. Unfortunately, global education is, generally, lacking in creating confident nail professionals. This is a very sad situation and one that the less than ethical and fair clients are taking advantage of. <\/p>\n\n\n\n

Depois de consultar um site muito \u00fatil do governo do Reino Unido, este se destacou:<\/p>\n\n\n\n

Se o cliente lhe disse que o servi\u00e7o estava bom o suficiente quando foi feito, ele n\u00e3o tem o direito legal de fazer o servi\u00e7o novamente ou obter um desconto.<\/em><\/p>\n\n\n\n

This is for those that leave you perfectly happy but then call later to say they don\u2019t like what you\u2019ve done!
Voc\u00ea N\u00c3O tem nenhuma obriga\u00e7\u00e3o legal de fornecer um reembolso! <\/p>\n\n\n\n

Aqui est\u00e1 o site (para o Reino Unido): https:\/\/www.citizensadvice.org.uk\/consumer\/somethings-gone-wrong-with-a-purchase\/complain-about-a-service\/<\/a><\/p>\n\n\n\n

Para resumir:
1. N\u00c3O conceder reembolso.
2. Ofere\u00e7a-se para remover as unhas. Eu sugeriria uma pequena taxa, mas o relacionamento com o cliente pode sugerir que n\u00e3o.
3. Certifique-se de que o cliente esteja satisfeito com todos os aspectos antes de deix\u00e1-lo. Se ele pagou, isso sugere que ele est\u00e1 satisfeito. Suas responsabilidades legais foram cumpridas. <\/p>\n\n\n\n

Education brings confidence! You are running a business. Create your own terms & conditions, explaining when you will \u2018put right\u2019 and when you won\u2019t. Here are some examples:
-If there is loss of a nail coating with no nail plate damage, within a few days from the service, then replace. Chances are it\u2019s down to you. 
-Chipping: it depends on your confidence and the client\u2019s lifestyle. 
-Long enhancements on short nail beds: ummmm! Tricky. You should advise the correct length at consultation. If they choose to ignore you then that is their fault!! (Personally, I wouldn\u2019t enhance nails to an unworkable length.)<\/p>\n\n\n\n

The various situations cannot be listed. BUT\u2026. Education brings confidence!<\/p>","protected":false},"excerpt":{"rendered":"

I am writing this based on UK regulations and legislation, but I expect most countries have something similar. In today\u2019s \u2018new world\u2019 of lockdowns, COVID positive, quarantines, and isolations, the \u2018personal service\u2019 industry is having a very hard time! Lack of clients maybe, last-minute cancellations, staff having to quarantine, and on and on! Now more […]<\/p>\n","protected":false},"author":26,"featured_media":43126,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"booking fees","_yoast_wpseo_metadesc":"Booking fees, deposits, and refunds related to beauty businesses, especially nail salons and nail professionals. 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