Se você está lendo isto, espero que seja uma profissional de unhas instruída e informada. Seus clientes o procuram porque você é essa pessoa. Elas confiam em você para prestar um serviço seguro e eficiente e dar a elas boas orientações sobre o que é melhor para elas e suas unhas. Todas elas são individuais e cada cliente precisa de um plano de tratamento cuidadosamente planejado. E ninguém precisa se perguntar: Quem está realmente no comando?
The ‘thinking therapist’ is a term I like a lot!
No nail service should be done as a typical step by step with no thought to what the client actually needs. Obviously, manufacturers’ instructions must be followed but certain adaptations can be made within a good quality brand with a range of products.
Então, essa é a situação ideal para o serviço de unhas, certo? O que pode dar errado?
Bem, essas situações podem fazer com que tudo dê errado:
– The client who thinks they know better than you, or “That’s not what my previous nail tech did!”
– The nail pro who is, maybe, a bit lacking in their knowledge, and is unable to adapt and recommend what is right for that client.
– The nail pro who hasn’t quite reached the confidence level needed to explain and convince a difficult client (we all started at the beginning!)
– The nail pro who is easily ‘bullied’ into providing the wrong service
How many times do we read comments from frustrated nail pros whose clients have insisted they use a specific brand; provide a service that is wrong for their nails because the client ‘insists’; are bullied into providing a service on unhealthy nails because the client won’t wait nor agree with a ‘refusal and referral’.
So often the excuse can be that they will go elsewhere, as another salon will provide that wrong service, so potentially losing a client. The ethical answer to that is: let them! You don’t need a client who refuses to listen to your professional advice and, the chances are, it will be a disaster, and they will be back to you!
Voltando à pergunta original: quem de fato está no comando? É VOCÊ! Você é o profissional! A confiança vem com o tempo e a educação. Seja confiante em seus conselhos (mesmo que esteja cruzando os dedos debaixo da mesa!)
Don’t let clients bully you into doing what they want as opposed to what you know is right. In my very long career, I have often found that ‘blinding them with science’ works very well! Explain, using the correct terminology, why you are advising them on a course of action. Stick to your professional ethics.
Você é responsável por seus serviços de unhas. Não se deixe persuadir de outra forma.
