I often get my ‘blog inspiration’ from social media and the questions that are being asked.
How many posts do we see where someone asked “Why is this happening? It’s chipping, but it doesn’t happen to any of my other clients” Really?
Not every system or service suits all clients! It really is a case of understanding the condition of each client’s nails.
For example, a weak and bendy nail is unlikely to hold onto any basic UV gel polish. The client may have nails like that to start with BUT if the nail plate is buffed on every reapplication, then it will keep getting thinner and thinner! What could have worked at the start will now no longer work.
Modern UV gel products have superior adhesion and do not require buffing/etching! Why would you continue to compromise the quality of your clients’ nails?
Maybe the quality of your clients’ nails need some extra help with strength by using a ‘builder’ first. Again, modern builders do not need the nail to be buffed/etched!
I had a question just the other day: “I’ve been advised to buff the natural nail with a 100grit buffer and use an acid-based primer for my UV gel polish.” NO!! This is so wrong!
Thick and strong nail plates may also not be successful with a UV gel polish. This is because the UV coating is more flexible than the nail plate, so they are not working together when they flex, which they both do all the time.
There is no ‘one size fits all’! But so many good quality brands are providing a range of products to make sure ‘one size DOES fit all’! But every nail professional need to assess the condition and quality of every client’s nails. They are ALL different.
Como siempre, es cuestión de educación y comprensión. El mismo protocolo de aplicación no sirve para todos los clientes.
Hay varias formas de educar a los clientes:
- No prometa lo que no puede controlar
- Educar a los clientes para que sepan que cualquier recubrimiento depende de cómo traten sus uñas.
- Es posible que necesite un par de citas para comprender qué es lo más adecuado para ellos
- If coatings don’t work how you expect, don’t naturally blame the client! It may be your fault by not assessing the nail condition correctly or not doing a thorough prep
- Explique a los clientes lo que puede ocurrir y lo que tienen que hacer para apoyar su servicio de uñas
- Si las clientas no utilizan un buen aceite de uñas varias veces al día es poco probable que ningún servicio de uñas resista el paso del tiempo
- Do not be scared of your clients! You are the professional and educating them from the first appointment will mean you won’t be apologising and offering free re-applications
- Si realmente confía en su servicio, productos y protocolos de preparación, explique lo que puede haber ocurrido
- No aceptar que los servicios puedan pasar de 3 semanas sin problemas (otra explicación que hay que entender desde el principio).
- A situation that doesn’t happen ‘to any other client’ just demonstrates that every client is different
Muchas de las preguntas que me hacen suelen deberse a la falta de confianza de los profesionales de las uñas. Una vez más, la educación y la comprensión son fundamentales. También lo es la calidad de los productos utilizados. Si se sabe lo que se está haciendo, se puede responder a cualquier situación, problema y reto para la satisfacción de cada cliente.
